The Moisturizer with SPF features an airless pump system; sometimes this system can be a little temperamental.
Please try the following: airless pump dispensers utilize a vacuum system to dispense and keep the product within the container fresh. When using your product for the first time, you may need to prime the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal.
However, if the instructions above don't work, please email us at firstname.lastname@example.org